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Introducing

Meet ääni

The complete AI Voice Infrastructure built for hospitality. It answers every call, books in real time and keeps the revenue you lose to missed calls

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Catch Your Lost Revenue

Calls Answered

Every inbound call picked up, 24/7, and booked from live availability

Bookings Recovered

The 30 to 40 per cent most venues lose to voicemail, caught and converted

More Revenue Per Guest

Well-timed transfers and automated offers that lift the value of every stay

Native Integration

Embedded in your PMS, so ääni works from the same live data as your desk

Of Your Calls Go Unanswered
0 %
By Coir Consulting

See how ääni works

Most hospitality businesses miss between 30 and 40 per cent of their inbound calls. Each one is a booking, a request, or a guest who needed something and didn’t get through.
 
ääni answers all of them.
 
It picks up day or night, reads live availability straight from your property management system, confirms reservations on the spot, and routes the rest to the right team.
 
Your front desk stays free for the guests in front of them.
That’s the heart of what we do, to get hospitality businesses ready for what’s next.
Find Out What Your Missing

One platform Covering the whole guest journey

ääni started with the phone, but it didn’t stop there.
 
The same voice that answers a call can help your team improve the next one, book requests and reach out before arrival with a well-judged offer. Five modules, one platform, all reading from the same live guest record.
 
You can start with the automated call answering and add the rest when it makes sense.
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One platform

The revenue recovery and growth
platform for hospitality

ääni started with the phone, and it carried on from there. Four modules sit on one platform, all reading from the same live guest record. Start with call answering today and add the rest when the time is right.

ääni Voice icon Live

ääniVoice

Every call answered. Every guest heard.

The always-on voice that answers every inbound call, day or night. It reads live PMS availability, confirms reservations on the spot, routes service requests to the right team, and hands over to a person whenever one is needed.

ääni Coach icon Coming soon

ääniCoach

Raise the standard. Quietly.

The performance layer that scores every answered call against your property's own standards, then turns what it hears into clear, measurable coaching for your front desk team.

ääni Upsell icon Coming soon

ääniUpsell

The right offer, at the right moment.

Proactive outreach across the pre-arrival, in-stay and post-stay moments that matter. It runs on subscription with no commission, so the property keeps 100% of the upsell revenue.

ääni Procurement icon Coming soon

ääniProcurement

One workflow, every order.

Automated hospitality purchasing that replaces scattered, manual ordering with a single workflow. It spots what you need, compares approved suppliers, and keeps the full order trail in one place.

Embedded inside the PMS you already use. @Mews live @Cloudbeds @Stayntouch @OPERA Cloud

Explore ääni
Why choose us

Built for hospitality, embedded where you already work

ääni is built around how hotels, restaurants, salons and spas truly run, and it connects natively to the systems you already trust.
 
When ääni speaks to a caller, it’s working from the same live data your front desk sees. No guesswork, no stale spreadsheet, no callback to check availability.
 
Coir Consulting has spent years helping hospitality businesses get the most from the tools available to them. ääni is where that experience lives now.
Secure by Design

Guest and payment data handled with privacy and resilience built in, so a 24/7 voice never means a weaker link

Built for Hospitality

This is not a generic answering service. ääni is shaped around how hotels, restaurants, salons and spas realistically run

Answers in Seconds

No hold music, no queue. Every caller reaches ääni straight away and books from live availability on the spot

Support That Stays

We don't hand you a login and leave. Setup, tuning and ongoing help keep ääni working the way your property needs

Portrait of female hotel manager looking at camera.
Testimonial

What Our Clients Say

Fewer missed calls, fewer lost guests
"Coir Consulting’s expertise transformed our operations. The automated tools and streamlined processes they introduced not only saved us significant costs but also helped us deliver a better experience for our customers. Their training and support made the transition seamless for our team."
DanDirector of Operations
"Working with Coir Consulting was a game-changer for us. Their strategic insights and tailored approach gave us the clarity and momentum we needed to secure funding and establish ourselves as leaders in the fintech space. Their expertise exceeded all expectations."
SheilaCo-founder
"Coir Consulting delivered beyond our expectations. Their technical expertise and hands-on approach helped us modernise our operations without disrupting our day-to-day business. We’ve seen immediate benefits in efficiency and customer satisfaction."
AlexIT Manager

See The Success That Comes With The Right Tools

Alongside ääni, Coir Consulting still does the wider work: refining your processes, sharpening how you communicate with guests, and helping you make sense of the digital tools available to you.
 
If you’re not sure where to start, that’s fine. A short conversation usually makes the path clear.
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Full Support

How We Help You

ääni is where most properties start with us, but it’s rarely where the help ends. 

See Our Pricing

Get ääni Voice

We connect ääni to your systems and get it picking up every call, so you stop losing bookings to voicemail from day one

Tighten the Journey

We look at how guests find you, book and come back, then sharpen the weak points: direct bookings, communication, the bits of the experience that cost you without anyone noticing

Unified Systems

PMS, booking engine, payments and marketing tools, joined up so your data flows and your team isn't stitching things together by hand

Keep Improving

Ongoing support, coaching and monthly packages that handle the heavy lifting on marketing, optimisation and performance as you grow