Most operators still think of the phone line as admin, yet a 2025 analysis of millions of full‑service restaurant calls found that around 71% of
Customers don’t wait on one channel, and neither should service, which is why an AI concierge that handles phone, WhatsApp, and webchat can convert after‑hours
Your front desk staff spends 20 hours weekly managing appointments, fielding after-hours inquiries and chasing down no-show clients. Meanwhile, you’re losing bookings to competitors who
Remember your first encounter with a concierge who just got it? They anticipated what you needed before you even asked, made complicated requests feel simple,
There’s a quiet shift happening in luxury hospitality that most people aren’t talking about yet.While everyone debates whether artificial intelligence will change the industry, the
