Most researchers agree your guests form a first impression of an interaction in roughly seven seconds, and they do it using tiny slices of behaviour,
When NHS England tallies up its annual losses from missed appointments, the number hits £1.2 billion. That’s not accounting for the 15 million missed primary
The humble voicemail has undergone a remarkable change over the last few years. When a potential customer calls your business outside hours and reaches voicemail,
Communication barriers represent a significant challenge for hospitality businesses serving international travellers. When potential guests cannot effectively communicate in their primary language, both parties encounter
In an industry that has always been defined by personal connections, the hospitality sector finds itself embracing the latest and greatest technologies. And this comes
