Round-the-Clock Communication Without Round-the-Clock Staff
AI voicemail systems fundamentally change this equation by maintaining an open line of communication regardless of staffing levels. Research shows that 70% of hospitality operators report tangible time savings after implementing AI technology. More impressively, these systems can handle up to 70% of guest inquiries without any human intervention, delivering responses 8-10 times faster than traditional methods.
How AI Remembers What Humans Forget
58% of guests report that AI improves their hotel booking and stay experiences, while 80% of hotels either use or plan to use AI and data analytics to deliver personalised offers. This isn’t coincidental either, as these systems can be designed to recognise returning guests, recall their preferences, and tailor responses based on their history.
Consider how this transforms the guest journey. A returning visitor calls, and the system immediately acknowledges their previous stay, recalls specific room preferences, and offers relevant upgrades based on past behaviour. Hotels implementing these personalised approaches see a 22% increase in in-room service utilisation and a 17% improvement in guest satisfaction scores related to room comfort .
Turning Contact Centres into Profit Engines
The most compelling aspect of AI voicemail isn’t what it eliminates but what it enables. While cost reduction provides an initial appeal (with automation reducing labour costs by up to 15%) the true value emerges when we look at staff redeployment and revenue enhancement.
When AI handles routine inquiries, your team shifts from reactive phone answering to proactive guest engagement. 68.3% of hospitality businesses report smoother operations after implementing AI. Staff previously tied to phones become available for in-person interactions that build better loyalty and enhance the overall guest experience.
In the long term, AI voice systems have the potential to create direct upselling and cross-selling opportunities, presenting relevant add-ons at precisely the right moment in the booking process. Hotels embracing digital transformation report a 23% improvement in operational efficiency alongside an 18% increase in guest satisfaction scores (Number Analytics), which is a powerful combination that drives both immediate revenue and long-term loyalty.
The Future Is Speaking, Literally
AI voicemail represents a much needed technological upgrade, along with a fundamental rethinking of how we connect with guests. 53% of hospitality businesses already utilise AI technology, recognising that early adoption creates competitive advantage through continuous refinement.
Yet this isn’t about replacing human connections. Rather, it’s about creating space for those connections to flourish by automating the routine while preserving the personal. Major hotel chains including Marriott, Hilton, and Accor aren’t waiting to see what happens; they’re actively implementing these technologies today.
See How AI Voicemail Works
Our latest application, ääni, serves as your always-available booking agent, handling calls with natural conversation when your team can’t.
We’ve designed it specifically for businesses where appointments mean revenue, creating a seamless experience that turns more callers into confirmed bookings.
