Around one in three hotel reservation enquiries now arrive after traditional business hours, and most callers who hit voicemail book elsewhere before staff respond. The
63.4% of independent hotel bookings globally still come through OTAs. That’s from Cloudbeds’ 2026 State of Independent Hotels Report, which analysed 90 million bookings across
The average UK restaurant loses approximately £56,000 a year to missed calls. Not from bad food or poor service, but from a phone that rang
Most researchers agree your guests form a first impression of an interaction in roughly seven seconds, and they do it using tiny slices of behaviour,
When NHS England tallies up its annual losses from missed appointments, the number hits £1.2 billion. That’s not accounting for the 15 million missed primary
The humble voicemail has undergone a remarkable change over the last few years. When a potential customer calls your business outside hours and reaches voicemail,
Communication barriers represent a significant challenge for hospitality businesses serving international travellers. When potential guests cannot effectively communicate in their primary language, both parties encounter
In an industry that has always been defined by personal connections, the hospitality sector finds itself embracing the latest and greatest technologies. And this comes
LONDON LAUNCH
ääni officially launches in London on 28 September 2026. Join us at Henri, Covent Garden for the first live look at ääni — the Revenue Recovery and Growth Platform built for hospitality.
By invitation only. Places are limited.
