The road ahead
Where ääni is going
We started with voice. The aim from here is simple, to build ääni into a full intelligence layer for hospitality, embedded deeper into the systems you already run and reaching further across the guest journey.
Here's the direction of travel, in the order we're building it.
The milestones
Five steps, one platform
Each stage extends the same core idea, a voice that speaks from live data and acts on it. We build them in sequence so every layer rests on solid foundations.
ääni Voice
Every call answered. Every guest heard.
The always-on AI voice concierge. It answers every inbound call, reads live availability, confirms reservations in real time, and hands off to your team the moment it's needed.
ääni@Mews
Embedded, not adjacent.
Native integration with Mews, certification underway. ääni speaks from the same live record as your front desk, with no generic connectors and no data lag.
ääni Coach
Raise the standard. Quietly.
A performance layer for your front desk. It reviews every interaction, scores against your service standards, and turns real calls into specific, personalised coaching.
ääni Upsell
Don't wait for the call. Start the conversation.
Proactive, outbound engagement. Personalised pre-arrival upgrades, in-stay F&B and spa prompts, and post-stay re-engagement that drives reviews and return bookings.
More ääni@ integrations
CloudBeds, OPERA Cloud, and beyond.
The @ programme widens. Each certified PMS opens ääni to a new base of properties, extending the same native depth across the platforms hospitality runs on.
The thinking
Why this order
A roadmap is only as good as its logic. Here's how each step earns its place.
Voice comes first
Everything else draws on the conversations ääni already handles. Get the voice layer right, and every later module has real, live data to work from.
Depth before breadth
We go deep on one PMS before spreading wide. A native Mews integration proves the model properly, rather than shipping shallow connectors across many platforms at once.
Service, then revenue
Coach sharpens the experience your team delivers. Upsell then turns that trust into incremental revenue. The sequence matters, because better service makes every outbound offer land more naturally.
Starting with Mews
Why the PMS integration matters
A voice assistant is only as good as the data behind it. That's why we're building ääni directly into the property management systems you already run, beginning with Mews.
When ääni reads from your live PMS, it isn't guessing at availability or working from a copy that's minutes out of date. It sees the same record your front desk sees, in the same moment. A caller asks about a room for next weekend, and the answer is real.
That changes what the conversation can do. Bookings are confirmed there and then. Guest profiles are recognised. Requests land in the right place without anyone rekeying them later. The work that usually piles up behind the front desk simply doesn't.
Built for Mews properties
- Real-time availability, so bookings confirm on the call
- Guest profiles recognised from the live record
- Requests routed without manual rekeying
- One source of truth across ääni and your team
Want to be part of where this goes?
Whether you're running a single boutique property or a group, we'd be glad to talk through where ääni fits today and what's coming next for your setup.
Get in touch