ääni, embedded at Mews
Give your property a voice
ääni answers every inbound call and reads straight from your live Mews record. The availability it quotes, the guest it recognises, the booking it confirms, all of it comes from the same source your front desk works in.
One source of truth. Spoken aloud, around the clock.
The same record, the same moment
A call comes in. ääni already knows.
Because ääni reads from your live Mews data, there's no copy that's minutes out of date and no guessing. Press play on the conversation below.
Hi, do you have a sea-view room for two nights this weekend?
Let me check that against your dates now.
We do. One sea-view deluxe is open for Friday and Saturday. Shall I hold it under your name, Mr Hart?
That's the one. Please do.
Booked and confirmed. You'll have the details by email in a moment.
No rekeying. The booking lands in Mews as it's spoken.
Embedded, not adjacent
Why building into Mews changes the conversation
Plenty of tools sit beside a PMS and ask it for data now and then. ääni@Mews works from inside the Mews ecosystem you already trust, on Mews' own open API and real-time data.
It speaks from live data
Mews exposes reservations, guest profiles and rates through an open API with real-time webhooks. ääni reads from that record, so a caller's answer is the real answer, not an approximation from an overnight export.
It's a certified partner
Every Mews Marketplace integration is certified by Mews and proven on a live property before it ships. You're not wiring up a brittle connector, you're switching on something built and tested for your stack.
It fits the stack you have
Mews is the cloud-native operating system many of the best properties already run, with no connection fees on the Marketplace. ääni joins that ecosystem rather than asking you to bolt on something separate.
The difference, plainly
A Friday night, two ways
Same property, same call volume. The only thing that's changed is who picks up.
- Calls stack up while the desk handles the guests in front of them
- Some ring out to voicemail, and a share of those never call back
- Availability gets quoted from memory, then corrected later
- Requests are scribbled down and rekeyed into Mews after the rush
- Every call is answered at once, no hold music, no voicemail
- Availability and rates come straight from the live Mews record
- Bookings confirm on the call and appear in Mews instantly
- Your team stays with the guests standing at the desk
What ääni@Mews unlocks
Quietly capable, from the first call
The point isn't novelty. It's the steady recovery of moments your property was already losing, and the calm that comes from knowing the phone is always handled.
Here's what that looks like in practice.
Built for Mews properties
- Real-time availability, so bookings confirm on the call
- Guest profiles recognised from the live Mews record
- Requests routed to the right team without manual rekeying
- F&B and service enquiries handled around the clock
- A clean hand-off to your team the moment a call needs a person
- One source of truth shared by ääni and your front desk
Run Mews? Let's give your phone the same intelligence.
Whether you're a single boutique property or a group, we'd be glad to walk through how ääni@Mews would fit the way you already work, and what it would recover from day one.
Get in touch