On Monday 28 September we gathered a room of hoteliers, restaurateurs, technologists and consultants at Henri, the bistro on the ground floor of the Henrietta
On Monday evening, a small group of hotel, restaurant and spa operators will walk out of Henri in Covent Garden carrying a bag. We’ve spent
On Monday 28 September 2026, ääni launches in London. From 6:30pm to 8:30pm at Henri, the restaurant at Henrietta Experimental in Covent Garden, a carefully
Hotels increase revenue without increasing occupancy by growing the value of each guest instead of the number of them: capturing every inbound enquiry, measuring the
The average hotel runs on eight to ten separate software vendors: one for reservations, another for pricing, another for distribution, a separate inbox for
A hotel voice AI connects a caller to the PMS by converting spoken requirements into structured data, querying current availability, confirming the guest’s choice and
An AI receptionist for hotels answers every inbound call 24/7, reads live PMS availability and confirms bookings, handing complex calls to staff. For independent hotels
The ONS Vacancies and Jobs bulletin, May 2026 recorded UK hospitality vacancies at 69,000, a five-year low, with payrolled employees in accommodation and food services
Forty per cent of calls to your hotel phone system go unanswered. That figure comes directly from Canary Technologies, whose VP of Product Aman Shahi
Hotels aren’t short on technology anymore. What’s in shorter supply is a dependable operating rhythm across teams, where front office, housekeeping, F&B and revenue are
