The UK hospitality sector shed 59,000 payrolled workers in the 12 months to August 2025, a 4.1% contraction and the sharpest of any sector in
Ninety-eight percent of hotel owners have started using AI in some form. Only 32% say it’s embedded across most of their operations. That gap, documented
Hotels aren’t short on technology anymore. What’s in shorter supply is a dependable operating rhythm across teams, where front office, housekeeping, F&B and revenue are
Here’s a number worth sitting with: 85% of callers who don’t get through won’t try again. Not later that evening, not tomorrow morning. They’re gone.
UK government research found that 43% of UK businesses reported a cyber security breach or attack in the last 12 months. That single number is
Three days at Web Summit Lisbon gave us the kind of clarity you don’t get from a Zoom call or a neat product roadmap. It
Most operators still think of the phone line as admin, yet a 2025 analysis of millions of full‑service restaurant calls found that around 71% of
Customers don’t wait on one channel, and neither should service, which is why an AI concierge that handles phone, WhatsApp, and webchat can convert after‑hours
Your front desk staff spends 20 hours weekly managing appointments, fielding after-hours inquiries and chasing down no-show clients. Meanwhile, you’re losing bookings to competitors who
Remember your first encounter with a concierge who just got it? They anticipated what you needed before you even asked, made complicated requests feel simple,
LONDON LAUNCH
ääni officially launches in London on 28 September 2026. Join us at Henri, Covent Garden for the first live look at ääni — the Revenue Recovery and Growth Platform built for hospitality.
By invitation only. Places are limited.
